JOB PURPOSE:

To coordinate and control a full range of business support services for the Jamaica Satellite Office, to ensure that services are delivered effectively. 

KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive):

• Monitor and process actions related to travel, procurement, finance, administration, and other relevant areas, ensuring data is accurately and timely recorded and processed in corporate systems.
• Prepare and/or consolidate comprehensive reports, documentation, correspondence, briefing notes, etc. and conduct research in the area of work.
• Actively seek and use feedback to improve business processes and procedures. Respond to complex business support queries in order to provide a timely and accurate resolution of enquiries for internal and external stakeholders.
• Oversee the maintenance of records and databases to ensure information is organised and readily available for staff and compliant with all relevant regulations and policies.
• Revise and review correspondence and documentation, providing feedback and making amendments where appropriate, to contribute to production of these materials to time and quality standards.
• Assist manager(s) in planning, monitoring and reconciling budget(s) to ensure that planned financial resources are used effectively.
• Assess and recommend improvements to procedures and practices, to contribute to the effective delivery of business support services.
• Provide a full range of complex business support services to staff to contribute to the effective functioning of business operations in the Jamaica satellite Office.  
• Provide advice, support and/or training to junior support staff in the provision of business support services, in order to support their learning in providing business support.
• Coordinate tasks of junior colleagues to ensure support services are delivered consistently and to the required standards.
• Contribute to emergency preparedness and response by allocating resources, offering analytics, and providing services.

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